Earn more,
do less.

Sync your closet, accept offers over text, and get paid.

Check your texts for onboarding instructions—it takes less than 2 minutes to get started! 💫
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FAQs

How does Hoop make resale effortless?

Hoop takes the work out of resale by automatically cataloging your closet and creating listings for you—no need to take photos or enter item details manually.

1️⃣ Import your closet: Sync your email receipts or upload photos to instantly catalog hundreds of items.

2️⃣ AI-powered listings: Hoop’s AI pulls brand, size, and product images to auto-create listings.

3️⃣ Sell hands-free: Listings are cross-posted to top resale marketplaces, and you can accept offers by simply replying “YES” to a text.

Is syncing email receipts secure?

Absolutely! Your privacy and security are our top priority.

Hoop uses Google’s verified OAuth integration for secure access and has passed a rigorous independent review to earn CASA Tier 2 security certification.

1️⃣ Verified Google partner: Gmail syncing is managed entirely through Google OAuth, so Hoop never sees or stores your login credentials.

2️⃣ Limited access: Our AI only scans order and return receipts from apparel brands—never personal emails.

3️⃣ Protected data: All synced data is encrypted and never shared.‍

How do offers work?

Your items are automatically listed across top resale marketplaces—no need to manage accounts or message buyers yourself.

When there’s an interested buyer, you’ll get a text from Hoop with the offer details. You can accept, decline, or counter right from the text.

You’re never obligated to sell—you only sell when you accept an offer.

What are Hoop's fees?

Hoop takes a 10% service fee from each sale, in addition to any external marketplace fees.

For every offer you receive, you’ll see a clear breakdown of all fees and your final earnings before you decide to accept.

How does shipping work?

When you accept an offer, Hoop sends you a pre-paid shipping label—you can either print it at home or scan the QR code at any USPS location to print the label.

Package your item securely using your own mailer or box, and drop it off at USPS within 5 business days of accepting the offer.

How do I get paid?

You’ll receive your sale earnings via Venmo or Zelle within 3 days after the item is delivered to the buyer.

This short window gives buyers time to confirm the item’s condition before payment is released.

Can I list items that weren't captured in my email sync?

Yes! Just upload a photo of the item—Hoop uses image recognition to identify it and auto-generate a listing for you. Your personal photos are never shared and only used for item identification.

Why can’t I find a brand in the photo upload flow?

Our photo upload flow currently supports a limited set of premium brands as we continue improving our image recognition.

If you don’t see the brand you’re trying to list, you can email the original product link to hello@hoop.shop and we’ll get it added to your closet.

For a wider range of supported brands, try syncing your email receipts—it’s the fastest way to import your closet in bulk.